Installation freezes

[herbk]

Hi,
i bought a new Laptop ( AMD Ryzen™ AI 7 350 ) and try to install CachyOS at it.
The live Stytem is booting and shows the welcome screen. After starting the installation the process freezes at differnt stages.
The earliest freeze i got immediately after the selection of the boot manager, the latest at the hdd settings, - and several times between thiss points. In total i startet the installation more the 10 times now.

Does anyone have a suggestion what I could try / why it happens ?

Edit: The Laptop has a secound hdd (if it is to know) and CachyOS i downloadet today morning.

[herbk]

Hi all,
I’m a little sad…
After countless attempts, using different USB sticks and downloading the image multiple times (including checksum verification), the result remains the same: CachyOS just won’t install on this laptop!
As mentioned above, the problem is that the system freezes during installation and can only be revived with a hardware reset.
With a heavy heart, I’ve now gone back to Tumbleweed for the time being…

[andrejd]

Hi,

which notebook is this and what is the other hardware in the notebook? GPU etc.

[herbk]

A link to the Notobook is at the first post. No extras, only a scound SSD.

[andrejd]

Did you try to install from a USB-c 3.0 stick?

[herbk]

USB2, USB3 and USBc, - i try’d each Stick i have…

[Jimbo]

I guess we share the same issue in this case… unfortunetly i found this thread to late.
It seems to be a general problem with the amd rhyzen ai chip with the cachy kernel.
I am aware of the small amount of users which are affected, but it would great to solve this “bug” in the Cachy Kernel.
I would guess that it is related to the Cachy Kernel, because EndeavourOS with KDE is running without such problems.

Thats my thread:

Install issues | Unresponsive live iso

Hello folks, I recently tried to install CachyOS on my laptop. But my first experience ends before i even come to the installation part. After barely a minute, I encountered the problem that I could no longer type or click anything. The mouse moves, but nothing is interactive anymore. For example immediately after the welcome screen appears i try to connect to wifi, sometimes I even cant click “Connect” anymore sometimes i can tipp some characters of the password. The laptop’s specs: Manufac…

You could try whether the kernel parameter “amdgpu.dcdebugmask=0x12” helps you.
For me it did not worked out
Source: Reddit - The heart of the internet

[cscs]

@Jimbo

You could try whether the kernel parameter “amdgpu.dcdebugmask=0x12” helps you.
For me it did not worked out
Source: Reddit - The heart of the internet

If it has anything to do with PSR then that (as well as some extra) is outlined here:

[Tutorial] Mitigate GFX Crash/Lockup (apparent freeze) with amdgpu

There are numerous bug reports and even more possibly-related forum posts and anecdotes floating around about a surprisingly common problem with amdgpu systems. Symptoms include an apparent ‘freeze’ - though this is often actually just the gfx ceasing to be updated, while audio continues if playing, and a TTY is accessible with patience. Often triggered by h.264, fullscreen videos in browsers like firefox, or fullscreen games. Output in the logs would appear like some of the following; Pag…

[herbk]

Hi guy’s,
in my mind it is only the kernel used with calamares installer. Atm the Laptop works with Opensuse and i wait for the next update of the installer…

[herbk]

Hi,

a new install release is out, i try’d to install, but still the same problem: CachyOS freezes during installation !

[herbk]

@Jimbo

I would guess that it is related to the Cachy Kernel, because EndeavourOS with KDE is running without such problems.

Wich version of Endavour you are using ? I try’d to install it, but the same error occurs…

[herbk]

Things can be easy to…:

After using the boot option “nomodeset” (the secoud line at the boot menue, i don’t recognize it before because the letters are very small at 16” monitor with a resolution off 2880x1600) the installation run without freezing for several times (for several because a different prob occures, but for that i’ll start a own thread).

[rbnm]

I was suffering freezes with a Ryzen AI 7 350 laptop (HP) and the live CD installer 250828 until I tried without scaling. Then I could end the installation without any freeze. The only thing that I’ve tried was changing the default char size in the KDE global settings, although the font size of the installer was quite small.