Onlyoffice run but not visible

Issues & Assistance
1

Hi, this my first topic.

After my first installation of CachyOs, i installed Onlyoffice correctly, but when i open the program, i see the icon in the taskbar, but the related window is not visible when i click on. I unistalled and reinstalled it, but the problem is the same. Can you help me?

Thanks

2

Will you also show us this:

/usr/bin/onlyoffice-desktopeditors

Copy and paste back that return please, and Welcome @adso

3

What Desktop ? CPU/GPU ? Kernel ?
Just tested on XFCE/X11 and on Gnome/Wayland. No issues.
AMD Hardware.

4

What’s your desktop?

I’m running KDE/Plasma with Wayland, no issues here.

5

❯ /usr/bin/onlyoffice-desktopeditors

(DesktopEditors:3034): Gtk-WARNING **: 20:06:11.984: gtk_disable_setlocale() must be called before gtk_init()
libva error: vaGetDriverNames() failed with unknown libva error
QXcbConnection: XCB error: 8 (BadMatch), sequence: 662, resource id: 16777280, major code: 130 (Unknown), minor code: 3
QXcbConnection: XCB error: 8 (BadMatch), sequence: 678, resource id: 16777280, major code: 130 (Unknown), minor code: 3

6

my desktop pc is an Acer with Intel Core i5 6400 Skylake with NVIDIA 470.256.02 on Kde Plasma

7

What @axra was asking about is Desktop Environment “Plasma Gnome Niri Openbox or Cosmic“

But I’m not sure your driver is working correctly, run this now:

nvidia-smi

If that shows a good install then run this to check against the window showing correctly now:

LIBVA_DRIVER_NAME=iHD onlyoffice-desktopeditors
8

image
image645Ă—547 40.7 KB

9

One last effort here, and if this won't work then you may just be out of luck.

prime-run onlyoffice-desktopeditors

Please copy and paste, to avoid screenshots, easiser to read.

10

One more thing that might work:

LIBVA_DRIVER_NAME=none onlyoffice-desktopeditors

Information that might be useful:

pacman -Qs nvidia

Last resort: You could try installing the flatpak version of OnlyOffice instead. It comes packaged with its own dependencies, might side-step the issue. sudo pacman -S flatpak then flatpak install onlyoffice. Probably best to uninstall current version first.

11

Wow, thanks a lot!

I resolved with your last suggest. :star_struck:

12

Would you mind ticking the Solution from whom replied helped you please. :slight_smile: